This report introduces the Feasibility Study
on adaptation of the services of the emergency call number
112 (hereinafter – number 112) for the deaf, which was
prepared during implementation of the project “Possibilities
of adaptation of emergency call number 112 for the deaf:
Experience of Lithuania and Norway (Deaf Access 112) “.
The project is financed by the concerted support of
financial mechanism of the Republic of Lithuania and Norway.
Overall goal of the introduced project is to
warrant the possibility of the hearingimpaired and/or
speech-impaired people in Lithuania to call the emergency
services by single emergency number 112. Herewith the
project contributes to increase and ensure the accessibility
of public services and well-timed professional assistance
and help (from fire fighters-rescuers, police officers,
medical staff) for the disabled people in Lithuania.
Key project’s
objectives are:
1. To find the advanced
technological solution enabling:
- The hearing-impaired and (or) speech-impaired person to
call the emergency services by number 112 using the
acceptable opportunities in convenient way,
- To accept the emergency call incoming from
the hearing-impaired and (or) speechimpaired person to the
Emergency Response Centre (hereinafter referred to as ERC)
promptly and appropriately respond to it , i.e. to ascertain
the emergency case of the caller, determine his/her location
and to dispatch the required emergency services to the
emergency location;
2. To structure the
organisational system ensuring effective mutual two-way
communication between the disabled person calling for
emergency assistance and ERC operator/emergency services’
staff.
This Feasibility Study is prepared according
to these documents:
Public Enterprise Central Project Management Agency “Methodology
of Investment Projects Preparation in Public Sector“, the
European Commission “Guide to Cost-Benefit Analysis of
Investment Projects”, also basing on perennial experience of
Public Enterprise Economic Research Centre on preparation of
feasibility studies.
